Clients and Suppliers Alike Appreciate Our Elevated Approach to Simplifying Procurement

I never have to worry about an order issue because I know my BioProcure team is on it. Quick turnaround times and plenty of updates throughout the process.

They responded very quickly and were able to leverage their databanks to have a new vendor to us available because they had it in their system already, mitigating all the back and forth between the vendor and procurement to set it up. It was super easy!

When handling Tax Information, it can get very overwhelming very fast. BioProcure makes handling tax forms VERY easy. This a massive help for lab managers like myself that are constantly being pulled in multi directions!! Thank you so much BioProcure!!

The representative that assisted me was very friendly, quickly responsive and helpful in determining the status of my order. BioProcure makes it easier to order things!

The team has been proactively answering any questions we have. If there is any backorder, those are communicated in a timely manner. Alissa has been incredible with her responses!

I just wanted to take a moment to express my gratitude for the team’s quick response to our request, even on the last day of the year. It’s not often that you come across such efficient and dedicated customer service, and it’s greatly appreciated. The order was out within 30 min, and it made a big difference in helping us to receive 20% end-of-year discount and saved $12K in an order. Thank you to the team for going above and beyond in your efforts to support us.

BioProcure team handles all sourcing and coordination work which was otherwise is very time consuming. Additionally, the team helped us to cancel orders or make changes to existing orders and the process was usually very smooth with BioProcure.

BioProcure is a great ‘bridge’ between us and vendors, the team always responds to our inquiries promptly, vendors seem to respond to BioProcure’s request quickly. which definitely makes our job much easier regarding item/reagent orders.

Alyssa was highly communicative and provided transparency into the vendor’s issue. She made sure that the vendor reissued a replacement and followed up to make sure that the replacement arrived. I appreciated her persistence, as the vendor was not prompt in their responses and my own attention to stay focused on this issue was often diluted by other concerns.

Quick response and friendly customer service!

Super fast response and resolution. Thank you.

Request was completed correctly and promptly.

I corresponded by email and was helped in near-real time. Emily contacted the VWR rep and followed up with them and me. The assistance and timeliness were perfect.

Consistently fast responses that immediately resolved the issue - thanks!

Quick response, quick resolution and a personal message to confirm I was all set. Couldn't ask for better service! Thanks Jess and Christine!!

Big thanks to Ashley!

Very quick response

Lindsey took the time to research and gave me an efficient answer!

Great customer service.

Very quick response and always handles my issues professionally and patiently

The issue was immediately resolved, as usual!

Carol is excellent.

The team is very quick to respond to my requests and very accurately assesses and completes all requests. Thank you!

Carol is very efficient and customer-focused.

Thank you! Appreciate the help.

Fast, efficient service

Quick, accurate response.

I appreciated the fast response time!

They got the information I wanted, even if the message was not exactly what I wanted to hear.

BioProcure was prompt in responding to the request to cancel the order

Lake handled the issue quickly and efficiently.

Julianne fixed my problem in a timely fashion and with minimal effort on my part.

Rapid and efficient answer. Couldn't ask for more.

The team efficiently resolved our invoicing issue.

Very quick response

Quick response, and accurate, helpful answer

I was replied to and supplied with the correct information in a prompt manner; it was greatly appreciated, thank you! :)

Quick, same day response.

Great help and follow up

Very quick response time.

Super quick responses

Robert resolved my question in a timely manner and helped to save money for shipping. Thanks a lot!

Handled quickly!

Easy process. Helpful people

Problem was solved perfectly

Lake addressed the issue quickly and thoroughly.

I barely had to do anything

I received a fast response and resolution.

Quickly responded to request!

Very prompt response and quick resolution

Great job!

They place the orders for me, keep track of records, deal with shipping issues, find the best deals, and negotiate deals. All of these saved lots of my time so I could focus on research.

As always, the team was incredibly responsive and helpful; clear instructions re: what was required of me and in general, they know their stuff and get it done!

Carol simply rocks!

They are always very responsive whenever I reach out to BioProcure and always help resolves any issues in a timely manner

Craig got this taken care of and the invoice is in the push queue already!

Responsive, understanding, and incredibly quick! BioProcure is the best! Thanks Jossellin!

This team does their best to solve the matters.

Carol is so customer-centric.

Quick response that dealt with the issue. Thanks!

Attention is always fast and kindly done!

Joshua was very helpful

Once notified, BioProcure responded in a very timely manner to help resolve this issue.

Lisa was very responsive - she provided updates as she was helping with new customer paperwork for a vendor and resolved the issue very fast.

Everyone I interacted with was pleasant and helpful. Looking forward to more business with you all in the future.

Everyone at BioProcure is very helpful and efficient when responding to questions and obtaining answers in a timely manner. Appreciate all of the team members.

Quick response time, clear communication. Thanks!

Lake handled the issue quickly and efficiently.

Tori was amazing, was on top of it and followed through spectacularly.

Fast response.

I was having trouble getting a quote from a supplier and BioProcure helped me obtain the desired quote.

Quick, accurate response

Thomas was able to solve a shipping issue within an hour of me emailing which was incredibly helpful.

Great work by Ashley!

Alyssa was very helpful!

Emily was very helpful and responsive! TY

I emailed with the issue I had and it was resolved in the reply. It was a super fast and friendly experience!

They got me the information I needed same day, which really helped our team be able to process an order very quickly. Great service, thanks!

solved the issue very fast

The BioProcure contact was very responsive and helpful

Quick response, solved my issue, provided relevant documentation to answer my issue, answered my issue in a detailed way that shows they fully understood the details of what I wrote in my request. Thank you!

Extremely rapid response to my request

My problem was solved within a short period of time.

Quick response with thorough follow up. Thank you!

My request was taken care of and prepared instantly

I sent a simply worded e-mail and BioProcure took care of the rest!

Always very prompt responses and awesome service

Urgent request on a Friday afternoon and the team got it done! Very appreciative!

I received a quick response to explain what the issue was and solutions were proposed.

Tom is always very responsive and prompt.

Always prompt, helpful, and responsive.

Justin got me the quote quickly, was no effort on my part and freed up my time to work on other things!

Response was quick and took care of the issue! I'm very happy with the service that I was provided.

Craig did a nice job of keeping me updated regarding the push errors until they were resolved.

I always get an immediate response from the BioProcure team.

I received all of the information I need quickly.

Punctual in response!

Very helpful, quick response.

Carol rocks

Helped me understand what is going on and I was able to quickly resolve the issue through BioProcure.

Always friendly and helpful

Fast and effective resolution 

Jess is helpful, prompt and saved me days of searching for the information I needed.

Fast, courteous service that resolved my issue.

You were responsive and assisted me with my request. Thank you

Jay was very responsive, he provided solution and solved the issue. Thank you Jay!

Quick response and resolved my problem

Super job, Ashley

Carol does a fantastic job - all the time.

Very fast and helpful!!

Appreciate the responsiveness of the team as well as periodic follow up until the case/issue was resolved.

Resolved timely. Thanks!

Quick, effective response.

Prompt response and communication after submission of request.

Tay created the vendor profile quickly and easily.

Great teamwork by Raymond and Ashley!

Very quick response and answered my question.

BioProcure's response to my email was immediate and had all of the information I was looking for. This is the typical service I get whenever I reach out to them. In this case, Christine Olesen went above and beyond with her timely response. Thanks

Was helped quickly

The response to my request was quick, pleasant and thorough. Shayna was great to work with.

I received very quick response and my problem was solved. Riley was also great to communicate with.

Great representative. Thank you Emily!

Very easy to open a ticket. A human responds and we can have back and forth on the ticket. The agents are very efficient. Love it!

Really quick response!

Justin is always quick to help!

I received a damaged item. Alyssa got us a refund and worried about the issue so that I didn't have to.

Quick response. Problems addressed.

Raymond was very helpful!

The system works really well. and it is very easy to use. It lays the steps out for you.

The response time was very quick

I got a response in a timely manner and the issue was 100% resolved.

Super job by Raymond. I appreciate it.

Tom is always very responsive and great to work with.

The issue was solved in the same day

Justin is always super helpful. I asked for help getting a quote on some special items. Justin contacted the company and got a quote in half a day's time, with 5% discount. Great service!

Bri did a great job handling my request. She completed the task I asked her for in one email. She also replied with clear communication when the task was completed.

Lindsay took care of the issue quickly!

Great customer service and communication

Very easy - thanks

Your team is prompt, professional, and just a delight to interact with.

I sent in my request and they helped me right away.

Carol is very customer-centric and efficient!

Great job by Ashley!

Resolved quickly and accurately

Very prompt help!

I sent an e-mail and got a reply within an hour or so that my request would be taken care of. Seems perfect to me :)

Your team made the process smooth and effortless (for me) plus, it was very fast - loved it!

Maria is being so nice, helpful, and patient to my requests. she is always on top of any request I have made.

Always provide excellent service!

Prompt response

Quick response and resolution

Julianne understood my request and actioned it immediately. Thank you!

For BioProcure's rapid response and communication

I needed a PO closed that was still appearing as open but couldn't be closed on my end. Request was completed quickly!

Communication and action was all accurate and seamless

Lake handled the issue quickly and was attentive with follow up

They called the vendor and got an update on the whereabouts of my order and provided me with a fedex tracking number.

Very prompt and helpful

Quick response

Was given consistent updates.

Quick response and appreciated the follow up

Jonathan was very helpful in sourcing alternative products for me.

Lake is the best!

Prompt response followed by action and quick resolution.

My issue was fixed quickly and required no additional feedback from me

Great job - very quick

Responsiveness was great and they helped process the orders quickly.

Jonathan saved me a lot of time by correcting part of an approved PO.

The team member I worked with was exceptionally responsive and very friendly. My ticket was resolved in about 10 minutes.

Quick response!

Quick response and resolution of my issue!

BioProcure's response was timely and efficient.

Alyssa handled the issue as well as the follow-up very quickly.

Prompt and efficient response to my inquiry

Inquiry was addressed very promptly.

Nelson was very responsive, and followed up with me to ensure I was all set and addressed my request exactly how we wanted it. Thank you for all your help.

Fast response, efficiently solved the problem. Thank you, Cristopher!

James was very efficient, and his communication was an exemplar of outstanding customer service and professionalism.

The support person was extremely fast in resolving this issue.

BioProcure helped us resolve a shipping issue that our company made - even though it was not BioProcure's responsibility. BioProcure's response was fast, accurate and polite. Overall: AMAZING -Thanks!!

BioProcure's quick turn around to our requests and follow up to expedite resolution - well done! Much appreciated!

The process was seemless. I requested a change to my order and Samuel made it happen!!!

Quick and helpful!

Great job by Ashley

Everything went as planned and received a rapid response

One email to get it solved. Raymond is amazing.

Josselin responded promptly and helped resolve my inquiry with care and attention.

Great customer service and quick response.

Quick response and my request was completed immediately.

Provided customer account number quickly

Quick turnaround.

Responsive staff and efficient communication to clients (both end users and finance team).

Purchasing team was extremely helpful and very responsive to all requests!

Usual great job by Ashley! Super responsive!

Your team is very professional and easy to work with.

Great service

Always helped exactly and timely

Easy to work with in this instance.

They kept me in the loop during the process and until it got delivered

Good communication and resolved issue quickly

Quick response and great customer service

BioProcure takes care of my issues whenever I submit a request, every time!

Fast and helpful response.

Riley addressed the issue quickly and set up the vendor up.

Carol is the best!

Issue was taken care of quickly and correctly :)

Great job by Ashley

Riley contacted the vendor and was able to get the receipt quickly.

Because they responded and acted on the issue promptly

Christopher kept in touch with the supplier and answered all of the supplier's questions. He stayed on top of the issue and saw it all the way through while keeping me informed along the way.

Got an accurate answer quick.

They responded quickly and provided everything I needed. Thanks!

Great communication and fast responses. Thank you!

They were able to quickly get me the tracking info that I needed, which the vendor had blocked behind a login.

Email engagement with team member was responsive and helpful.

Great service by Ashley

Always replied promptly and reliably. Thanks for the great support

Lake handled the issue quickly and efficiently!

Very speedy email responses and able to get my reagents in a fast manner!

BioProcure made it easy and did everything for us. Thank you

Efficiently and quickly handled my issue

Carol is so good and efficient

Quick response and customer focused

Issue was resolved promptly and did not require any further direction on my part.

Riley has responded to my request right away!

Carol does a superb job!

Penny quickly took care of the issue.

Always help when i need something and always pleasant.

They replied quickly and provided the document that I needed.

Fast resolution

Quick response and client focused

Ashley did a great job

One email fixed everything I needed

Ashley did a super job

Quick response and turn around time. Thanks!

Abby was great per usual! Understood and fulfilled my request correctly and timely.

Honestly - BioProcure is always fantastic. They make sure they contact the right people and then take it a step further by following up with them and me for updates. I don't fill out these surveys often, but please understand that each time I ask for help, BioProcure is incredibly helpful. Every time.

Alyssa was excellent!

Very helpful

Fast service with a clear response

Quick turnaround and no hassle.

Always a quick response and resolution

My inquiry was answered quickly.

Email inquiry was responded in a timely and professional manner.

Rapid response and clear resolution of my issue

Brianna answered my request promptly and completed what needed to be done.

I needed some reagents urgently and my email was answered within an hour and the reagents will arrive the next day! Very pleased

BioProcure purchaser quickly identified problem with Vendor's punchout cart and directly placed order.

Super quick and efficient support

Great customer service

The BioProcure staff timely responds to my request and take proactive steps contacting vendor to ensure the new customer forms to be completed. The staff member has always communicated well. I am very happy and impressed by the level of dedications.

The issue was resolved promptly and without any need for further clarification or instruction.

Efficient, friendly and communicative.

The response was fast and the communication was friendly!

Timely, helpful support

Issue resolved right away

Riley provided useful information which helped me resolved my issue of supplier

You got an answer when company's customer service was unresponsive.

Speedy as always! Thank you

Prompt response and friendly

The issue was handled quickly without much delay

Ian and Jonathan was extremely prompt and proactive solving the issue. It was a BIG help

The customer support is really exceptional and we appreciate the always quick and thorough response

The issue was resolved very quickly and the process was very easy

Your team always goes the extra step to handle any problems.

Raymond and the Team that works with him are knowledge and quick to help/resolve issues.

The request was taken care of in a timely manner.

I read a note once: " When nothing goes right, go left." I will rephrase it: "When things go wrong, ask for BioProcure's help. They are awesome!

Quick help to add a new vendor in Prendio site for NineSquare. Thank you!

The issue was resolved clearly and promptly.

Great customer service

Great job by Lindsey

You got right back to me with an answer.

Followed up on the issue and addressed it right away.

I received a very prompt and appropriate response. Great Service!

Fast & efficient as always. Alyssa was invaluable with her communication. I regularly received updates and I felt confident in her ability to resolve the issue. She has always provided excellent support.

Quck support to modify PO for an order. Thank you!

Nice job by Raymond

Thanks for Giselle's prompt response and kind help!

Thank you for Carol's help. She is great!

Great customer service!

Jossellin provided prompt support for a PO increase request and made real-time adjustments according to the C4T team's request.

Quick response to a PO correction.

Quick response will all the info I needed.

I received a prompt reply that solved my issue right away.

Customer service agents are highly responsive and very helpful which is hard to find these days

Lake provided instructions and made it super easy to resolve the issue! It was also a great learning experience and added to my Prendio knowledge.

Ryan was quick to addressing my issue of 2 POs which needed some recoding. Always appreciate how quick the team completes these tasks

Matt was very responsive and worked with a supplier to quickly add a new supplier.

Prompt response and my issue was addressed. The person helping me was super friendly and helpful.

Quick response time and facilitated one line of communication between consumer and vendor.

Great customer service

Very fast and thorough response.

Always friendly and helpful

You all are dedicated lifesavers.

You all, as a TEAM, are my lifesavers. Thank you very much