Client Feedback
I just wanted to take a moment to express my gratitude for the team’s quick response to our request, even on the last day of the year. It’s not often that you come across such efficient and dedicated customer service, and it’s greatly appreciated. The order was out within 30 min, and it made a big difference in helping us to receive 20% end-of-year discount and saved $12K in an order. Thank you to the team for going above and beyond in your efforts to support us.
Eli Z.
BioProcure team handles all sourcing and coordination work which was otherwise is very time consuming. Additionally, the team helped us to cancel orders or make changes to existing orders and the process was usually very smooth with BioProcure.
Mayur P.
BioProcure is a great ‘bridge’ between us and vendors, the team always responds to our inquiries promptly, vendors seem to respond to BioProcure’s request quickly. which definitely makes our job much easier regarding item/reagent orders.
Shaobin W.
Alyssa was highly communicative and provided transparency into the vendor’s issue. She made sure that the vendor reissued a replacement and followed up to make sure that the replacement arrived. I appreciated her persistence, as the vendor was not prompt in their responses and my own attention to stay focused on this issue was often diluted by other concerns.
Crystal S.
I made the request and it was immediately and effectively handled with an absolute minimum of effort on my part.