BioProcure is a great ‘bridge’ between us and vendors, the team always responds to our inquiries promptly, vendors seem to respond to BioProcure’s request quickly. which definitely makes our job much easier regarding item/reagent orders.

Alyssa was highly communicative and provided transparency into the vendor’s issue. She made sure that the vendor reissued a replacement and followed up to make sure that the replacement arrived. I appreciated her persistence, as the vendor was not prompt in their responses and my own attention to stay focused on this issue was often diluted by other concerns.

Christopher responded promptly to my inquiry with a direct answer that solved my issue.

Handled details and follow-up well.

Responsive and appropriately directed me to the internal person who could assist where BioProcure could not.

I wrote a simple email and the BioProcure team fixed my problem in seconds.

Great customer service by Ashley!

BioProcure were clear in their messaging and replied in a timely manner, benefitting both us as the supplier and our customer.

They were added and sent for approval in a timely manner. Greatly appreciated!